For an update on my Sears Hardware story, I got another call from them yesterday, from an 888 number I didn't recognize. They told me the same thing again: they needed me to to approve the $90 repair bill that I had spent several hours last week seeking clarification on, and finally rejected asking for my lawn mower back. The person I spoke to said there was no record of my asking for my lawn mower back. I firmly and insistently (euphemism) repeated my request for my lawn mower back, saying this level of record keeping and customer service was simply atrocious.
Once again, if you value your equipment, don't let Sears Hardware do any repairs or maintenance on it! Link to this blog and tell all your friends to stay away.
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